Kelmatt Australia International Shipping Policy

At Kelmatt, we design and manufacture high-quality products in Australia and ship internationally to customers in the United States and Canada.

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🌎 Shipping Destinations

We currently ship to:

• United States

• Canada

If you’re located outside these regions, please visit our Australian website at kelmatt.com.au or contact us for options.

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⏱️ Order Processing Times

• In-stock items: Dispatched within 1–2 business days
  You’ll receive a tracking number via email once your order has shipped.

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📦 Estimated Delivery Times (After Dispatch)

Delivery times are estimates and may vary due to destination, customs processing, and carrier performance.

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🚚 Shipping Methods & Carriers

We use trusted international carriers such as:

• Australia Post International

• USPS

• Canada Post

Carriers are selected based on destination, order size, and the best available service.

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💰 Shipping Costs

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
For large or bulky items, additional freight charges may apply. If required, we will contact you to confirm the cost before dispatch.

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🛃 Customs Duties & Taxes (USA vs. Canada)

United States Orders

• Duties, taxes, and import charges are calculated and collected at checkout.

• The total you pay during checkout includes all required import fees.

• No additional payments will be required from U.S. customers on delivery.

• Kelmatt remits all applicable tariffs on your behalf to ensure a smooth delivery experience.

Canadian Orders

• Prices shown at checkout do not include Canadian taxes or import duties.

• Orders ship from our factory in Australia.

• Upon arrival in Canada, the customer is responsible for paying:

  • GST, HST, or PST (depending on the province)

  • Any applicable import duties

  • Carrier handling and clearance fees

 

These charges are collected by Canadian customs or the delivery carrier and are not collected by Kelmatt.

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📩 Questions or Custom Quotes?

If you have questions about your order, delivery options, or need a shipping quote for a large item, please contact us:

📧 Email: [email protected]
📞 Phone: +61 3 9763 8522

We’re here to help!