Privacy Policy – Kelmatt.com
Effective Date: 24/07/2025
At Kelmatt, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from kelmatt.com.
This website is owned and operated by Kelmatt Industries Pty Ltd, based in Australia. By using this site, you agree to the practices described below.
📋 1. What We Collect
When you visit or interact with our site, we may collect the following personal information:
🛒 Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party payment providers)
- Order details and purchase history
📱 Automatically Collected Information
- IP address
- Browser type
- Device information
- Referring website
- Pages viewed and time spent
- Cookies and tracking data (see Section 6)
🎯 2. How We Use Your Information
We collect and use your information to:
- Process and fulfill your orders
- Communicate with you (order updates, customer support, etc.)
- Improve our website and services
- Prevent fraud and ensure secure transactions
- Send marketing emails
- Comply with legal obligations
💳 3. Payment & Security
We do not store your credit card or payment details. All payments are processed securely through trusted third-party providers (e.g., Stripe, PayPal, etc.).
We implement appropriate security measures to protect your information, including SSL encryption and restricted data access.
🌎 4. International Data Transfers
As an Australian company serving customers in the United States and Canada, your data may be transferred and stored outside your home country.
By using our site, you consent to this transfer and understand that different data protection laws may apply.
📤 5. Sharing Your Information
We only share your personal data when necessary, including with:
- Shipping carriers to deliver your order
- Payment processors to handle transactions
- IT and platform providers (e.g. website hosting, email marketing)
- Government authorities, if required by law
We do not sell or rent your personal information to third parties.
🍪 6. Cookies & Tracking Technologies
Our site uses cookies and similar technologies to:
- Provide a smooth shopping experience
- Analyze site traffic and usage patterns
- Enable features like saved carts and login
You can disable cookies in your browser settings, though this may limit some functionality.
📧 7. Email Communications
If you opt in to our mailing list, we may send occasional emails about new products, promotions, and updates. You can unsubscribe at any time using the link in our emails.
👤 8. Your Rights
Depending on your location (e.g. Australia, USA, or Canada), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing
- Lodge a complaint with a relevant data protection authority
To make a request, contact us at [email protected]
🔒 9. Data Retention
We retain your information only as long as necessary to fulfill orders, meet legal obligations, or provide customer support.
🧒 10. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors.
📝 11. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted here with the effective date.
📞 12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Kelmatt Industries Pty Ltd
📧 Email: [email protected]
📞 Phone: +613 9763 8522
